Privacy Policy

1. INTRODUCTION

1.1. Purpose of This Privacy Policy

Star Van Lines (“Star Van Lines,” “Company,” “we,” “us,” or “our”) respects the privacy of visitors and users of https://starvanlinesmovers.com/ (the “Site”). This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you regarding your personal information.

This Privacy Policy applies only to information collected through this Site and through communications related to inquiries, quote requests, orders, and moving or storage services. It does not apply to third-party websites or services that may be linked from the Site. Those third parties may maintain their own privacy policies and data-processing practices.

1.2. Notice Concerning Children

The Site is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

2. INFORMATION WE COLLECT

2.1. Information You Provide

We may collect personal information when you contact us, submit a moving quote request, request a consultation, place an order, communicate with our representatives, or otherwise provide information through the Site.

The information we collect may include:

• Your name;
• Email address;
• Telephone number;
• Current and destination addresses;
• Moving dates;
• Home, office, vehicle, or property information;
• Details about the moving, packing, storage, or transportation services you need;
• Information included in messages, comments, or other communications you send to us;
• Any other information you voluntarily provide.

You are not required to provide personal information merely to browse the Site. However, certain information may be necessary for us or an applicable service provider to prepare a quote, respond to an inquiry, or provide requested services.

2.2. Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address;
• Browser type and version;
• Device and operating system information;
• Pages viewed and actions performed on the Site;
• Date and time of visits;
• Referring and exit pages;
• Approximate geographic location derived from an IP address;
• Other diagnostic, analytical, and traffic information.

This information may be used to operate the Site, understand how visitors use it, improve its functionality, detect technical problems, and support security and marketing activities.

2.3. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to remember preferences, measure Site traffic, evaluate the performance of pages and advertising campaigns, and improve the user experience.

Third-party analytics, advertising, and social media providers may also place or access cookies in accordance with their own privacy policies. You can manage or disable cookies through your browser settings. Disabling cookies may cause some parts of the Site to function incorrectly.

3. HOW WE USE AND SHARE INFORMATION

3.1. How We Use Personal Information

We may use the information we collect to:

• Respond to inquiries and consultation requests;
• Prepare and provide moving or storage estimates;
• Process and manage orders and requested services;
• Communicate about an inquiry, quote, order, or service;
• Connect customers with moving or transportation service providers when necessary to fulfill a request;
• Provide customer support;
• Send service-related notices and updates;
• Send marketing communications where permitted by law and based on the consent provided;
• Improve the Site, services, advertising, and customer experience;
• Prevent fraud, misuse, and security incidents;
• Comply with legal obligations and enforce our agreements.

3.2. Quote Requests and Service Providers

If you submit a quote or service request, we may share the information necessary to process that request with moving companies, carriers, contractors, agents, vendors, or other service providers that may be able to provide the requested services.

These providers may use the information to contact you, prepare an estimate, arrange services, or respond to your request. Their handling of personal information may also be governed by their own privacy policies and business practices.

3.3. Communications

When you provide your contact information, we may contact you by telephone, email, or text message regarding your inquiry, quote request, order, or requested services, subject to applicable law and the consent you provide.

Where permitted by law, communications may be sent using automated technology, including an automatic telephone dialing system or prerecorded message. Consent to receive marketing calls or text messages is not a condition of purchasing any goods or services.

3.4. Service Providers and Business Partners

We may share personal information with companies that perform services on our behalf, such as website hosting, customer relationship management, analytics, advertising, communications, payment processing, fraud prevention, and technical support.

These providers are permitted to access information only as reasonably necessary to perform services for us or as otherwise allowed by law and their applicable agreements.

3.5. Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, subpoenas, or other legal processes;
• Respond to lawful requests from public authorities;
• Protect the rights, property, or safety of Star Van Lines, our customers, Site users, or other persons;
• Investigate suspected fraud, misuse, or security incidents;
• Enforce our agreements, policies, and legal rights.

3.6. Business Transfers

If Star Van Lines is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

3.7. Aggregated and De-identified Information

We may use and disclose aggregated, statistical, or de-identified information that does not reasonably identify an individual for analytics, research, marketing, business planning, and other lawful purposes.

4. SMS COMMUNICATIONS

4.1. SMS Consent

By providing your telephone number and checking the applicable consent box, you consent to receive text messages from Star Van Lines regarding your inquiry, quote request, order, or services.

Consent to receive text messages is not a condition of purchasing any goods or services. The number and frequency of messages may vary depending on your inquiry, order, or requested services.

4.2. Opting Out and Receiving Help

You may opt out of receiving text messages at any time by replying STOP to any message. After you send a STOP request, you may receive one final message confirming that you have been unsubscribed.

For assistance with the SMS program, reply HELP or contact Star Van Lines using the contact information provided in this Privacy Policy.

4.3. Message Charges and Delivery

Message and data rates may apply according to your mobile service plan. Mobile carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your wireless service provider and is not guaranteed by Star Van Lines.

4.4. SMS Data Privacy

We do not sell, rent, or share SMS opt-in information or consent with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that help us operate our text messaging program, but only to the extent necessary to provide messaging services on our behalf. All other categories of personal information may be handled as described elsewhere in this Privacy Policy.

5. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, internet transmission, or electronic storage system is completely secure. We therefore cannot guarantee the absolute security of personal information transmitted to or stored by us.

6. DATA RETENTION

We may retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

The applicable retention period may depend on the type of information, the purpose for which it was collected, and legal or operational requirements.

7. YOUR PRIVACY CHOICES

7.1. Marketing Emails

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those messages. We may continue to send non-promotional communications related to an active inquiry, quote, order, transaction, or service.

7.2. Text Messages

You may withdraw consent to receive text messages by replying STOP. For assistance, reply HELP.

7.3. Cookies

You may control certain cookies through your browser settings. Some Site functionality may be unavailable or may not operate correctly if cookies are disabled.

7.4. Requests Concerning Personal Information

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or restrict certain uses of your information.

To submit a request, contact us using the information listed below. We may need to verify your identity before processing the request. Certain information may be retained where permitted or required by law.

8. THIRD-PARTY WEBSITES

The Site may contain links to websites or services operated by third parties. Star Van Lines does not control and is not responsible for the privacy, security, content, or practices of those third-party websites.

We recommend reviewing the privacy policy of each third-party website before providing personal information.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, information practices, legal obligations, or operational requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date. Your continued use of the Site after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

10. CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact us:

Star Van Lines
Website: https://starvanlinesmovers.com/
Phone: +1 (855) 822-2722
Email: info@starvanlinesmovers.com

Effective date: August 18, 2026