Your Rights and Responsibilities
As a customer, it is essential for you to be aware of all the privileges you have, such as obtaining a copy of the total cost of your relocation in writing, having access to a written contract that specifies the conditions and rules related to the move, and being able to ask for additional services or changes prior to the start of your move. You also possess the right to put in an application if any of your belongings get damaged during transit. On top of that, we want you to realize what responsibilities are associated with being a customer too — these include giving accurate data regarding your shipment, readying your possessions for transport, and being present when loading/unloading takes place. Moreover, it is up to you to pay the amount that was agreed upon for all services provided. As a service provider, we take our obligations seriously. We'll provide you with a written estimate and agreement, handle your belongings with care, and address any concerns or issues that arise during the move. We hope that this section provides you with a clear understanding of the expectations and requirements associated with your move. If you have any questions or concerns, please don't hesitate to contact us. We're committed to ensuring that your move is successful, stress-free, and meets or exceeds your expectations.