Thank you for your feedback!

We will contact you shortly


Free consultation

Enter your phone number and we will call you back for a consultation on any moving and storage services

point a icon
point b icon


Last updated Apr 13, 2024

12 reason of Choosing Moving Companies Over Brokers

Moving can be a stressful and overwhelming experience, especially when it comes to selecting a reliable and trustworthy moving service provider. In this blog post, we will dive into the advantages of moving companies over moving brokers.

Star Van Lines movers

Calculate moving costs in 1 minute

point a icon
point b icon

Moving is often regarded as one of life's most stressful events It involves a multitude of decisions and logistical challenges, and finding the right moving assistance is paramount to a successful relocation. When planning your move, one of the pivotal decisions you'll face is whether to hire a professional moving company or use a moving broker to facilitate the process. While both options have their merits, this article will delve into the advantages of choosing a moving company over a broker, with a focus on why the former is often the preferred choice for a smoother and more reliable move.

When it comes to a seamless and stress-free move, choosing a professional moving company over a broker offers several compelling advantages. From cost savings and direct communication to quality assurance and accountability, this article will delve into the key factors that make working with experienced movers a preferred option. By understanding the benefits of bypassing the middleman, you can make an informed decision that ensures a smooth transition to your new home or office, minimizing the stress and uncertainty often associated with relocations.

Direct Accountability

One of the primary benefits of hiring a moving company is the direct line of accountability. When you enlist the services of a moving company, you are dealing directly with the professionals who will be responsible for every aspect of your move. This direct communication channel ensures that any questions, concerns, or issues can be addressed promptly. In contrast, when you work with a broker, you are essentially entrusting your move to an intermediary who may not have direct control over the movers involved, making it harder to hold any single party accountable.

Transparent Pricing

Moving companies typically provide upfront, transparent pricing. They will assess your specific needs, offer a detailed estimate, and commit to the agreed-upon terms. This transparency in pricing allows you to plan your budget effectively and minimizes the risk of unexpected costs. In contrast, brokers may provide estimates that are less accurate since they rely on multiple moving companies to fulfill your request. This can lead to potential price discrepancies and unpleasant surprises down the line.

Customized Services

Professional moving companies have the flexibility to tailor their services to your unique requirements. Whether you need assistance with packing , temporary storage solutions, or specialized handling for delicate items, a reputable moving company can accommodate your requests. Brokers, however, may have limitations when it comes to customizing services since they work within a network of different moving companies, and their available options may not always align with your specific needs.

Guaranteed Quality

Reputable moving companies prioritize customer satisfaction and the safe transport of your belongings. They invest in training their staff, maintaining their equipment, and adhering to industry standards. By choosing a moving company, you have a higher likelihood of receiving a consistently high-quality moving experience. Brokers, while they may work with reputable movers, cannot guarantee the same level of consistency and quality across all their partner companies.

Reduced Risk

Moving companies often come with licenses, insurance, and bonding, providing an extra layer of protection for your belongings during the move. In the unfortunate event of accidents, damage, or loss, you have the assurance of being able to file a claim and seek compensation. Brokers may not always have the same level of insurance coverage, and navigating the claims process through multiple parties can be more complex and time-consuming.

Local Expertise

If you're moving locally or to a specific region, choosing a local moving company can offer invaluable insights and knowledge about the area. Local movers are well-acquainted with the logistics, regulations, and unique challenges of the region, ensuring a smoother and more efficient move. Brokers, on the other hand, may lack the same depth of local expertise, potentially leading to logistical complications.

Personalized Attention

Moving companies often provide a more personalized experience. When you work directly with a moving company, you have a dedicated point of contact who can address your concerns, answer your questions, and coordinate the logistics of your move. This personal touch can make you feel more at ease throughout the process. In contrast, brokers may handle multiple clients simultaneously, which can lead to less individualized attention.

Efficient Communication

Direct communication with a moving company can lead to more efficient and timely responses. When you need to make changes to your moving plan or require updates on the status of your belongings, dealing directly with the company streamlines the communication process. Brokers, while they can relay messages between you and the moving companies, may introduce delays and miscommunications.

Reliability and Consistency

Moving companies often have a track record of reliability and consistency. You can research their reputation, read reviews, and assess their history of successful moves. This level of transparency allows you to make an informed decision about which company aligns best with your needs. Brokers may not always have as much information available, making it harder to gauge the reliability of the moving companies they work with.

Better Problem Resolution

In the event of any issues or challenges during your move, working directly with a moving company can lead to more effective problem resolution. Whether it's addressing damages, delays, or other unexpected issues, you can communicate directly with the responsible party to find a solution. Brokers may struggle to navigate complex problems involving multiple moving companies.

Single-Point Responsibility

Choosing a moving company simplifies the process by assigning a single entity to oversee your entire move. This single-point responsibility ensures that all aspects of your relocation are coordinated efficiently. With brokers, you may need to coordinate and manage multiple parties involved in your move, potentially causing confusion and coordination difficulties.

Peace of Mind

Ultimately, hiring a moving company can provide you with peace of mind. Knowing that you're working with a dedicated team of professionals who are responsible for your move can alleviate stress and anxiety. This peace of mind is especially valuable during what can be a hectic and emotional time.


In conclusion, while brokers can serve a purpose in connecting customers with moving services, there are distinct advantages to choosing moving companies directly. The direct accountability, transparent pricing, customized services, guaranteed quality, reduced risk, local expertise, personalized attention, efficient communication, reliability, better problem resolution, single-point responsibility, and peace of mind offered by moving companies can make your relocation experience smoother, more cost-effective, and less stressful. When planning your next move, consider these benefits and choose a reputable moving company to help you every step of the way.

Liked this article? Share it!
article author avatar SVL

Desten Musoni

Senior Manager

As a Senior Manager at Star Van lines, There is nothing that keeps me up at night more than thinking about being one of the best company in the nation and providing an impeccable service to each of our customers. With the unique experience of being responsible for the relocation of the many customers around the nation for 5+ years. Proven to be instrumental in developing processes that allow for timely and cost-effective project and move management. Through the many challenges that are presented in relocating people and their items the ability to manage any size project presented has been gained. Energetic and resourceful professional proficient in project management and team leadership. Innate problem solving abilities and customer service skills. We are providing an impeccable service with teams of movers that are experienced. We have customer service support available for any updates as soon as the job info is booked until at the delivery and most of the time I am involved as well to deal with complex issues if any occurs. Customers are our primary priority, so we do our best to get the jobs done properly with efficiency. We have more than 20+ trucks and trailers.