Relocating can be a very tense time, but there is no need to take on the burden all by yourself. If there were any losses or damages caused during the move, you can make a request for reimbursement.
Star Vanlines is pleased to provide you with an expedited claim process. We have created an online version of the claim form for your convenience. Once you submit your claim, we will acknowledge receipt and assign a claims adjuster to review it. It is important that you do not start any repairs or dispose of any damaged items, as they must be inspected. Please use the comments section at the end of the form to explain any items or issues associated with your move.
We apologize for any harm that might have been caused during your relocation. To make a claim, kindly press the button below.
At Star Vanlines we carry out a series of processes so that your claim is classified as it should and is resolved as soon as possible.
Our online form makes submitting a claim fast and easy. Just fill out the necessary information, and include any details in the comment section.
We analyze your claim to make sure that we have all the necessary information and if not, we will require you to submit any additional paperwork.
We will thoroughly review your submission and inform you of the outcome through email or by any means of communication that is convenient for you.
If your application is approved, we will go forward with the required remuneration. The number of payments could vary based on the type of payment, the bank it is being sent to, and any holidays that may be applicable.
Our customer service personnel will be more than glad to help you with any queries you have. Please refer to the helpful links below in order to direct you to the right place.
